FAQ
How can I contact you?
You can reach us by email at Thickerra@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have regarding our products or services.
Where are your products shipped from?
Our products are sourced from various suppliers and are shipped from multiple locations. We ensure that all items are shipped efficiently to provide you with the best possible delivery times.
Can I get a refund on my product?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us at Thickerra@gmail.com to initiate the return process.
What items are non-returnable?
Certain items cannot be returned, including perishable goods, custom products, and personal care items such as beauty products. If you have questions about a specific item, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Can I exchange my product?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the product you have and make a separate purchase for the new item once your return is accepted.
How can I contact you?
You can reach us by email at Thickerra@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have regarding our products or your order.
Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We strive to ensure that all items are dispatched promptly to provide you with the best possible service.
What is the estimated delivery time for my order?
Orders typically take between 7 to 20 business days to arrive, depending on your location and the shipping method selected at checkout. We appreciate your patience during this process.
Can I get a refund on my product?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us at Thickerra@gmail.com to initiate the return process.
What items are non-returnable?
Certain items cannot be returned, including personal care goods such as beauty products, perishable goods, and custom products. If you have questions about a specific item, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
What should I do if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please inspect your order immediately and contact us at Thickerra@gmail.com. We will evaluate the issue and work to resolve it promptly.
Can I exchange my product?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.